The condition of the returned product. In what condition the products must be
Clothing and accessories : In order for us to accept the return of the goods, they must not bear any signs of use or damage and should be packed as much as possible as they were delivered. Products soiled or with a noticeable smell of wear will not be accepted. In this case, they will be sent back to you. The cost of returning the goods will be charged according to our standard delivery price list.
We treat orders paid for and shipped as sold goods. Therefore, when the customer for some reason do not pick up the package and it returned to us, you will be charged a return fee of 5 euros per package. Dresses are not accepted for return.
Contact us before any returns
Makeup & skincare products: If the package is not damaged and you want to return it, you can do so within 14 days from the date you received it, as long as it remains unopened. If the package has been opened it cannot be returned because of hygienic reasons. Contact customer@sukovski.com before any returns. If you choose to send the product back to Sukovskis’ e-commerce warehouse, the product must be sent to Sukovski within 14 days from the date you notified us that you changed your mind. The return is paid by the customer. Please note that refunds are always made with the same form of payment as the original purchase.
If the original purchase was made with a debit card, a refund can only be made against the same debit card. This has no effect on your legal rights.
The right of exchange is not applicable via e-commerce
To shop at Sukovskis e-commerce, you must be at least 18 years old, not under guardianship and otherwise have the capacity to enter into agreements. If you are under 18 years of age, you must have parental permission to order from us. Sukovski is not responsible for the product during the time it is sent back to Sukovski from the customer.
We reserve the right for any delivery delays and final sales. Furthermore, we reserve the right for technical errors and typographical errors. We reserve the right to adjust any errors in the price information before and after the order is processed.
When buying items on sale and clearance items on the e-commerce, the right of exchange or return does not apply
If you notice any damage to the package, take photos of the damages and send to customer@sukovski.com